The Framework
30 criteria. 6 sections. 5 decision stages. Every criterion mapped to documented behavioral research. Not opinion.
The Five Decision Stages
System One — Daniel Kahneman's fast, automatic, pattern-recognition processing — asks five questions within milliseconds of encountering any customer-facing asset. The Level Zero Exam measures how completely any client-facing asset answers all five questions — producing a documented Level Zero Score your agency delivers under your brand.
1
10 criteria
STAGE 1 · SECTIONS A & B · PERCEPTION
"Do I know what this is and is it for me?"
Immediate value recognition, prospect identification, offer definition, interface predictability, cognitive clarity, cognitive load, message match, benefit translation, trust trigger language, proof specificity. Failure at Stage 1 produces immediate abandonment. Nothing else matters if the visitor leaves in the first five seconds.
2
7 criteria
STAGE 2 · SECTION C · TRUST
"Do I trust the entity behind this?"
Objection preemption, social proof specificity, contact confidence, decision pathway clarity, CTA force and clarity, risk reversal, authority signals. Seven criteria because trust formation is the most complex behavioral challenge. A visitor who does not trust will not convert regardless of message clarity or pathway quality.
3
5 criteria
STAGE 3 · SECTION D · DECISION
"Do I know what to do next?"
Friction mapping, information progression, visual hierarchy, information breathing room, exit recovery architecture. The path of least resistance must lead to conversion. Exit recovery architecture is the most consistently missing criterion across every site evaluated.
4
3 criteria
STAGE 4 · SECTION E · PRESENTATION
"Does this feel safe to engage with?"
Voice consistency, offer differentiation, structural cohesion. When the visual execution contradicts the verbal claim the visual wins every time. A trust claim surrounded by structural failures is worse than no trust claim at all.
5
5 criteria
STAGE 5 · SECTION F · ACTION · V3.0
"Can I actually complete this and do I know what happens after?"
Conversion mechanism integrity, price and commitment clarity, operational and real-world clarity, mobile action efficiency, intent completion confidence. A site can score well on every prior stage and still lose 30 to 60 percent of ready buyers at the moment of action itself.
The Economic Implication
A client site scoring 31/100 converts arriving attention at approximately 0.8 to 1.2 percent. The same site corrected to 75+ converts at 3 to 5 percent. The Level Zero Exam identifies exactly which structural failures are responsible — and your agency delivers the correction roadmap.
~1%
Conversion at 31/100
→
~3.5%
Conversion at 75+
=
+75%
Output. Same traffic spend.
White-label · Volume pricing · 24-hour delivery guaranteed
See what a real evaluation looks like — or get the next benchmark study when it publishes.